Banktivity upcoming transactions not posting12/15/2023 ![]() If the error persists after 48 hours, please get in touch with PocketSmith Support and let us know which feed is experiencing this issue. As a first step, please wait 5-10 minutes, then trigger another sync: Trigger a sync for a bank feed connection Often, these errors are temporary and resolved on the next sync attempt. We recommend contacting your bank directly as the best option for getting this problem resolved. ![]() If the error you've run into displays the bank's own online banking interface, as in the example below, this indicates the error is with the bank itself, and we will not be able to resolve this. As such, the error you're encountering may come from the bank themselves. Salt Edge uses your bank's own open banking API to connect us directly to the bank. If you don’t see any Provider Notices, please follow the below steps for troubleshooting other errors. Please head to the Bank Feeds page ( Manage > Bank Feeds) to check for any ⚠️ Provider Notices ⚠️ on your connection if you are experiencing errors. On occasion, a bank feed can encounter an error that affects many users with that connection - this is different from an error that is specific to just one user. It's an elegant and transparent solution that adheres to PSD2 ( Payment Services Directive 2) open banking regulations. Salt Edge is an FCA-registered aggregator that securely provides PocketSmith with account and transaction data for financial institutions based in the UK/EU, with your consent. Open Banking is a way for consumers to access their financial services regulated by the Financial Conduct Authority (FCA) in the UK and its equivalents in the EU. Some accounts are not available for connection.Authorize a new account for an existing Salt Edge connection."Feed error occurred" (or, a blank window occurs after clicking "Try again"). ![]() If you are looking to troubleshoot bank feeds from our other data partners, Yodlee and Akahu, you can find these here: Troubleshooting Yodlee bank feeds and Troubleshooting Akahu bank feeds This guide relates to bank feeds provided to us by our data partner, Salt Edge. □ Error persists after 48-hours? Not to worry - we've got you covered! Everything you need to know about addressing known issues for Salt Edge bank feed connections is explored in further detail below. Errors are not commonplace, but unfortunately, they do happen! □ Thankfully, the errors are temporary in many cases and can be resolved on the next sync or resolve within 48 hours. The nickname will now replace the original name of the account in your Bank Connections.On occasion, bank feeds encounter errors that are beyond our control. When you’re done, click on the X in the top corner to exit and finish.
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